About Us

Testimonials

See what our customers have to say about us

Blake Y

I don't know even where to start to say how great Ann has been for our family!! I guess a good example would be when we arrived in Florida the night before a cruise and found out our biggest suitcase was still in California at the car parking place. ( The guy never took it off the shuttle and we didn't think to count bags) I called Ann at home on a Saturday night in tears. She calmed me down and promised to get right on it. She had the suitcase OVER NIGHT Federal Expressed to Florida, she arranged it all, and we got on the ship the next day with all our belongings! On top of that she wrote a long letter to the parking company and they refunded us the Federal Express charges, her view was it was their duty to count the bags. Ann has always done everything she can to get us the best deal possible, always has gone above and beyond- I would never consider booking with anyone else.. She is the BEST travel agent I have ever met!

Brittany R

I never knew what a good travel agent was until I met Ann. She made sure that every detail of my vacation was covered. My daughter has autism and diet restrictions. Ann went out of her way to make sure that we would be well cared for while cruising. Then, the cruise line didn't follow through while we were on the ship. Ann fought hard to make sure that they recognized their mistake. Because of her, we got a very large future cruise credit. It will be enough to pay in full for our next cruise. She must be the only person in the industry that still cares about each of her clients. She treated my family and me like we've been close friends for years. I will never go on vacation again without Ann's help.

Barbara H

Back in 2008 I was preparing for a cruise with a different travel agent who I was very unhappy with. I had found Cruise Critic prior to a previous cruise and through a private contact there I found Ann. My 2009 cruise was already booked so I wasn't able to actually book a cruise with Ann until 2010. But during that time we exchanged numerous emails regarding cruising in addition to other things. When I finally had a chance to book our cruise for December 2010 I had come to think of Ann not only as a travel agent but as a friend. As a travel agent she made sure our cruise went off without a hitch. As a friend she shared tips and suggestions. Now I am working with her on putting together a cruise for a group of friends. She has been wonderful in all the preparations for this cruise. So if you are looking for a travel agent who is very professional, honest and with a great wit you can't go wrong with Ann.

Lisa K

We love to cruise, and usually try to sail at least 4 to 6 weeks each year. In order to be able to travel that much we need to find good deals on our cruises. Finding an agent like Ann that is willing to work long and hard at helping us has made all the difference to us. But Ann offers so much more than just booking help; she truly cares about her clients and it shows in the little things she does to make each vacation special in so many ways. From help getting a shuttle to the airport to suggestions on what not to miss in each port, Ann has a wealth of knowledge that she happily shares. Even the best made plans can sometimes fall through, so having Ann behind us when something unexpected goes wrong once we have departed gives us great peace of mind. A simple phone call or email to her and the problem is invariably fixed, no matter that it is late at night or on a weekend. This type of commitment to her clients makes Ann a cut above the rest and we highly recommend her to all our friends and family.

Connie H

My husband and I have cruised the Caribbean since 2005, but until I discovered Ann Morin in 2007, we dealt with an impersonal internet travel agency. I thought the agent made no difference and that I was saving money. Wrong! Things changed with Ann! There was no travel-related or cruising question she could not answer. Never too busy to help, she found us the best cruises, the most comprehensive travel insurance at the most reasonable cost, the best hotel to spend the night before the cruise and to leave our car. She became a friend, taking a personal interest in our travel plans, providing the kind of service I never knew existed! We experienced extraordinary upgrades and onboard credits; our stateroom always exceeded our expectations; every detail of our travel was taken care of, even our insurance claims. My husband and I live hundreds of miles from Ann, but we feel as if she is right here in town. We hope she does not retire until after we cannot travel anymore!

Harold G

12/25/2009 that is the day Ann Morin became my hero! Pre-dawn my phone rang; I assumed it was my mother calling to say Merry Christmas. I picked up ready to remind her of the time difference in Australia but found it was a representative of the cruise line calling instead! I was told that my mom had a stroke and was being airlifted back to the nearest port for emergency care. The caller wanted her insurance information and passport details.Immediately I called Ann at home,and even though it was 5:00am she was very caring and calmly told me that she would take care of things. That Christmas day Ann spent hours on the phone with me,the cruise line, airlines, and insurance company. I overheard presents being opened,her guests arriving,and her dinner being served.Not once did her compassion for my family waiver. Within 24 hours I was on a plane to Cairns to be by my mothers side while they operated on her. Mom has recovered and continues to travel extensively with Ann guidance.

Kenna B

Ann Morin is not a travel agent. She's a friend you haven't met yet. I contacted Ann out of the blue, having done a Google search, a matter of ten days before I wanted to travel to England on the Queen Mary 2 in June. Ann worked throughout Memorial Day to find me what I needed. Not only did she secure a price that was two thirds of the price I'd been quoted in the UK, she also worked tirelessly to get us an upgrade to a balcony stateroom and to link my reservation to two other sets of people who were on the same New York to Southampton crossing. From the moment I spoke to her on the phone, I felt instinctively reassured that nothing could possibly go wrong, and indeed it didn't. Ann has the most wonderful, warm disposition. She genuinely cares about the people she is working for, delivers precisely what you need, and does it all with a smile and a wonderful sense of humour. I cannot recommend her highly enough.

John S

I had previously booked with Ann in the past for many cruises and always came away happy. This spring I contacted her for my parents anniversary gift. My brother and I were going to pay to send them to Europe for two weeks but really needed some expert planning as neither of us had ever been before. Ann spent hours educating us about her beloved Italy, and her enthusiasm was infectious! When we expressed worries about communicating with the locals a day later a set of cd's arrived at my office that she had burned for us called "Travelers Italian". Ann went so above and beyond explaining inside tips to us like how to get a debit card for ATM withdrawals for Euros to get the best rate and to how to avoid jet lag. She is a rare duck- no one goes over and above for her clients like Ann. I will never book with anyone else. The trip was a huge success and now she is planning a big anniversary trip for my wife and myself. Thanks again Ann!!

Sheldon R

Hurricane Irene was determined to ruin my daughter's trip and Ann Morin was determined to not let it happen! My wife and I purchased a suite as a wedding gift for our daughter that was to depart on August 28,2011. We were very concerned what was going to happen to the sailing as the hurricane was heading right towards NYC. Even though Ann was getting her son situated at college she stayed in constant contact with us-even arranging a three way call with the insurance company at 10:30pm proposing what if scenarios. The cruise did end up getting delayed a full day which was a substantial amount of money lost on my part. Ann said not to worry and she filed an insurance claim that Monday on our behalf to avoid the deluge of claims that would be coming in. My daughter had a wonderful time and I have already been notified my insurance payment is in the mail! I cannot recommend Ann enough!

Lisa R

I am from the generation that was brought up on the internet. Travel Agents were a foreign concept to me; if I could just book online, why did I need to work with someone? Ann and I met on a cruise blog, she offered me some great advice, and thus began one of the best decisions I have made as it relates to travel planning: working with Ann Morin. She knows cruising, and Europe, like no one else! She takes your budget, timeframe, wish lists all into account and makes the best possible recommendation for you. If she objects to something, she will tell you why even if it means she may lose out on money for not booking it. She is happy to share her own personal experiences with you (She has been everywhere!) including her photos, tour operators that she has used, etc. A great example is when she went to Rome a month before I did, she mailed me business cards and directions for restaurants she ate at while she was there, as well as some coupons she had leftover really going the extra mile!

Mary D

I am so impressed by Ann and all she did for us before the trip and then when we had to cancel for health reasons. She got us a cabin upgrade on the river cruise we had booked and was super knowledgeable about all the aspects, as she had done the same trip the year before. She had tremendous follow through and persistence to make what you want work. I highly recommend her and look forward to using her again.

Brian M

I met Ann through the internet several years ago as we both have a passion for cruise vacations. I consider myself a rather frugal and savvy consumer and before I met Ann I performed all my research on the internet and then chose my best deal and booked it online. I let Ann review my notes and plans one year and she found me better deals and options that I had not found or considered. Ever since then Ann has been my TA and i have never regretted that change. Ann is a ferocious ally who is detail oriented and I could not be happier. Travel and planning for travel are fraught with surprises and problems. Ann is terrific at anticipating issues and steering her clients to safety. And when something unforeseeable does happen, she is there ready to make things better. I refer Ann to all my clients and friends without hesitation as I know from experience that they are better off having her on their side. Take a chance, give a call, you will be happy you did!

Don F

Recently returned from 12 days in Germany and Austria. Trip was perfectly planned by Ann Morin. Hotels and tour guide were first class. Looking forward to a trip to Israel that Ann is arranging now even though trip is in April next year. Her personal attention to routine and extra details needed for my handicap were the best I have ever had. ( my 6th European trip).

Lillibeth R

Ann helped us fulfill my Aunt's bucket list to tour Central Europe last April. I valued where we were booked because the hotels were next to the main tourist interests like restaurants and shopping centers. So shikimiki! The peace of mind that everything is in order when we traveled is priceless . This the kind of service Ann offers. She is definitely the best in her industry!

Phil L

Being in a trans-Atlantic marriage and a dog owner, I have been working with Ann for about five years to book passage on the Queen Mary 2. One would think that there are no great deals to be had on those voyages but, after working with Ann, one would be proven to be wrong. She has always been able to get us wonderful pricing for those trips. We are also, I'm sure, not the easiest clients as out of necessity either my wife or I often have to change our plans without much lead time. Ann has always dealt with these last minute requests in the very best of humor and by accomplishing what is in our best interests. I'm very happy we met her and will continue working with her long into the future.

Kim C

Ann gave such personal service that the first time I spoke with her I knew she would be a winner. Besides all of the tour/airfare/arrangements she made for me with my Poland/Germany Globus tour this past May, she was kind enough to answer my questions about currency, comfortable shoes and languages. I would highly recommend Ann for any of your travel needs!

Nancy E

Ann has been helping my family and extended family book cruises for over ten years. We have challenged her with questions, changes and cancellations. She has always taken care of us. She has made great recommendations for us in Italy that we really appreciated. There are other choices out there but not the personalized service you will get from Ann.

Frank C

We have been associated with Ann for 3+ years now and are very satisfied. From booking cruises to detail knowledge of ports of call … Ann shines through !!! Always seems to conjure up that extra deal, discount or just the right hotel, cabin or flight. And let’s face it, sometimes things can go wrong despite the best planning. Even so, her savvy ability to work through the issue, find an equitable solution and push it through to completion is the kind of TA I like to have in my corner. In addition, she can do all that with a calming light hearted demeanor that puts the customer at ease regardless of the situation. I’m confident that we will be using Ann to organize and book many more future Vacations for us

Diann M

I met Ann after an inquiry for cruise information and it was one of the luckiest days ever! Ann is a true throwback to how customer service should be, but rarely is. She has booked two trips for me and my family/friends, including a trip to Antarctica (which I know was completely beyond her normal travel comfort zone.) More importantly, she has gone to bat for me when airlines arbitrarily changed my flights, when bombs took out the Belgium airport that I would be traveling through, and when prices of cruises were in question. Anyone can book a trip for you, but Ann is a true advocate on your behalf. She is awesome!

Catherine D

Ann was a big help to me as I planned to take a Globus National Parks tour this year. It was my first time on a trip like this. She also helped save me some money by checking on flights. Without her suggestions, I would most likely have delayed making reservations. It was reassuring to have someone to telephone with questions and was always there for me.

Laura M

Ann immediately called me after an initial email inquiry and put in motion the plans for our trip to Spain and Portugal a few months ago. She subsequently answered all of my inquiries very quickly even when she was out of the country. Ann provided excellent customer service. Thanks!

Margaret M

Ann Morin has gone the extra mile for us in helping arrange our trip to Cuba. We wanted to add a third person and she found the date that still had an opening and secured that date for us. Adding a third person as a single was not an easy thing to do but she gave extra time and her skill at working with agencies to make it happen. I would highly recommend Ann Morin for any trip you are planning.

Peter F

Ann, I just wanted to drop you a line and tell you how wonderfully smooth the "Christmas in the Heart of Germany" river cruise that you organized for us went...Although we scheduled our own airfare in order to visit Family in the UK, once we arrived at the meeting place (Movenpick Hotel, Frankfurt), we became a member of the Avalon family. Everything from then on was so smooth, it amazed us that all 119 passengers were helped and guided to the boat, our luggage was positioned in our Stateroom, we had no worries or concerns except to enjoy the cruise. We had a wonderful time meeting new friends, and the crew were absolutely amazing. Thanks to your careful arrangements, your attention to the slightest detail, we had a wonderful, memorable vacation. We plan to travel more next year and will certainly contact you again...Many, many thanks Ann. Well Done. Pete and Joanne

Joan K

Ann made the arrangements for a cruise around the British Isles last year. There were 8 couples of us that she made the arrangements for, working with each of us individually to get the flights and rooms we wanted and making sure we were seated together for dinner. She did a great job for us and we had a wonderful time. This year, a friend and I took a Viking River cruise in Russia. Ann handled all those arrangements as well and everything went very well. We can rely on Ann to handle our travel arrangements whether they are straightforward or complicated. Thanks Ann.

Burton K

Ann organized my 70th birthday celebration vacation Aegean Sea Cruise and it was by far the best vacation I have been on. Her extra special handling of every detail made my trip so very enjoyable. I had only been on one other cruise and that had been years ago, so I did not know what to expect. Ann took the time to explain everything to me, she made suggestions for excursions, where to go and where not to go as well. She offered contacts at the ports-of-call in case I needed assistance with anything once I got there. Ann was very conscious of my budget and found me the perfect ship to sail on, as well as choosing the specific islands that I wanted to visit. Ann is extremely customer service oriented and she took a very personal interest in making certain every thing for my vacation was top rate. I will be contacting her again when I plan my 71st birthday cruise.

Sheldon L

I have had the privilege of working with Ann as our travel agent for over 5 years. She always goes "the extra mile" in assuring that her clients are completely satisfied. She offers great advice regarding little known upgrade opportunities for planes and ships and suggestions for hotels and sights to visit. Ann is never pushy in her recommendations, and she has a wonderful temperament when customers like me need to change dates/places etc. She has been available when needed, early in the morning or late at night. In short, she is the best.

Maura P

As I continue to book special excursions for Rome and Florence with Ann I am amazed at her wealth of knowledge, specifics on small details along with her overall thoughtfulness in making a 2 family mother-daughter trip to Italy interesting, exciting and safe. We are 5 weeks and counting smile emoticon

Please email your feedback to: dreamvacation@charter.net

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Our commitment to data security

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You can access all your personally identifiable information that we collect online and maintain by reviewing My Profile information. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

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Changes to our privacy policy

This Privacy Policy was produced and posted on September 29, 2003. We reserve the right to modify or amend this Privacy Policy at any time and for any reason. If changes are of a material nature, we will prominently display those changes prior to implementing the change.

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Partnerships for Success

We operate with high integrity. We've got your back.

ARC

The Airlines Reporting Corporation is an airline-owned company offering travel products and services, ticket distribution and settlement through a variety of channels in the United States, Puerto Rico and the U.S. Virgin Islands. ARC is the information hub of the $85 billion travel industry.

ARTA

Association of Retail Travel Agents - Designed to be the one-stop resource for professional travel retailers, ARTA has agent tools, columns and articles on selling travel and the travel business.

ASTA

American Society of Travel Agents is the world's largest association of travel professionals. Their 20,000-plus members include travel agents, tour operators, cruise lines, hotels, car rental companies, etc. They are the leading advocate for travel agents, the travel industry and the traveling public.

CLIA

Cruise Lines International Association - the official trade organization of the cruise industry, Cruise Lines International Association (CLIA) also works in partnership with nearly 17,000 affiliated travel agencies throughout North America to ensure the highest caliber of cruise sales expertise and service for cruise vacationers.

Virtuoso Travel Network

Virtuoso is a network of the best luxury travel agencies with more than 15,200 members worldwide. They represent the best of the best in travel, with an extensive portfolio of preferred partners. Members of the consortium have access to global connections and VIP status with various travel suppliers.

IATA

International Air Transport Association - Originally founded in 1919, IATA brings together approximately 265 airlines, including the world's largest. Flights by these airlines comprise more than 95 percent of all international scheduled air traffic.

IATAN

International Association of Travel Agents Network - IATAN's mission is to promote professionalism, administer meaningful and impartial business standards, and to provide cost-effective products, services and educational programs that benefit the travel industry.

NACTA

The National Association of Career Travel Agents (NACTA) is the foremost Travel Industry Association dedicated to providing the finest education, training, networking and representation in support of Career Travel Consultants.

PATH

The Professional Association of Travel Hosts, Inc. (PATH) is the only travel industry association with a membership comprised of the leading top U.S. Host Agencies. Members adhere to strictly enforced operating standards and business practices.

ASTA

American Society of Travel Agents - ASTA's Green Program consists of educational and promotional resources that enable travel agents and suppliers to increase their knowledge of travel's impact on the environment and highlight to consumers their commitment to keeping travel an environmentally friendly business.